Modem offline spectrum

I have been having this problem for close to 2 months now and i've talked to spectrum support close to 15 times, and i have had techs out in the last 2 months.

I'm fed up and just want the connection to be fixed. The modem was replaced last week and nothing has changed. Seems like theres nothing that leads up to it, happens at peak and non peak times. I have had the cable cord replaced by tech, and i have replaced the ethernet cable as well. Im at the point where they are saying they will no longer send out a technician unless i pay for them to come out, and i am still experiencing a connection drop MULTIPLE times per day Really wondering what is going on myself.

Ingress fluctuations, but only at select times of the day. You can contact Spectrum for free signal monitoring of your equipment. I would recommend that the OP try that. Request a monitoring of your Internet signals for ninety days.

Please get back to us on this! Also can everyone please edit their posts to include their zip codes in Ohio where these Internet issues are occurring? The drops last for about 1 minute. Regards, Julia R.

Exact same situation in Mocksville, NC It's been going on for four days. I'm not going to be listing my equipment, etc. Our equipment, in home, is fine. And it'swe all know to reboot, reset and generally find our way.

When multiple people are all having the same issue, it is highly unlikely to be a problem with the users. Judging by downdetector dot com, it's happening all over the Spectrum footprint.

Certainly ISN'T the same problem, since your modem is not connected to the same head-end equipment as the folks in Ohio, nor are you getting your TV service from the same operating subsidiary of Spectrum. Very Very rarely, except in situations where there is a known issue like damage to our network taking multiple customers down, is the problem the same. Please keep in mind that Downdetector is not our website and does not in any way accurately depict our service levels or problems.

It is crowd sourced and can only in a vague way indicate issues. There are dozens of reasons a modem may be offline and reported. Sign In. Don't know w Internet connection drops Constantly. Don't know what to do. NE Ohio.This topic has been marked solved and closed to new posts due to inactivity.

We hope you'll join the conversation by posting to an open topic or starting a new one. Start a New Discussion. Go to Solution. View solution in original post. But, its fixed now. I had to reset it to all factory settings and sync it like a brand new router.

Works just fine now. Ok, I would contact your ISP and have them help you with your modem. Either bridged or use it's DMZ for the Orbi router. Click here for our top support FAQs. Join Now Log In Help. Discussion stats.

How to Reset a Router - Internet Setup

All forum topics Previous Topic Next Topic. Orbi connection status is offline. Just switched modems and when I connect the Orbi up it says my internet is offline. Message 1 of 8. Labels: Troubleshooting. Accepted Solutions. Re: Orbi connection status is offline. A few configurations when using this kind of modem: 1. Fully bridge the ISP Modem. Keep the modem in router mode and configure the Orbi router in AP mode.

Message 6 of 8. All Replies. Does the new modem work if you bypass the Orbi and just connect to it directly? Message 2 of 8. Message 3 of 8. Built in router here by chance? Message 4 of 8.Q: My Internet connection, which I get through my cable company, has been intermittently dying on me, but my television works fine.

When I unplug and replug my modem, the service returns a few minutes later. How can I diagnose where the problem is?

modem offline spectrum

A: It's fair to conclude that you don't have an overall connectivity problem, since your cable Internet runs over the same coaxial and sometimes fiberoptic network that your TV signals use.

In fact, in most cable networks, Internet transmissions are sent over a single 6-MHz band--the same amount of spectrum allocated to an individual cable TV channel, and just one of the hundreds of similar-capacity bands on the wire.

modem offline spectrum

There are several possible causes of your Internet outages. First, you'll want to rule out the possibility of a bad connection on your home network by plugging your computer directly into the Ethernet port on your cable modem.

Then try rebooting both your computer and the cable modem unplug it, wait 10 seconds, then plug it back in. If your Internet connection returns anytime during this process, it's possible the problem is with one of the components of your home network router, wireless access point, etc. Then again, maybe not. Cutting the power to the cable modem causes it to reboot as well as resync with your cable provider's "local office.

If your cable modem doesn't attach to your computer with Ethernet, but instead employs a USB cable, make sure to check that Windows' Device Manager isn't turning off USB devices to save power. If the problem isn't with your home network or your PC settings, you may be "losing your lease," which means that for some reason your PC has lost the IP address provisioned by the cable company. If it starts with or 10, you may have lost your lease.


Unfortunately, periodic disconnections can be strange voodoo. I lose the connection on my home cable modem every week or so. Technicians from the cable company have come out multiple times, run new cable and done all the proper tests, yet no one can figure it out. One final tip: If the "cable" light on your modem is off or flashing, it's almost certainly a problem with the wiring between the cable company and your home.

Type keyword s to search. Today's Top Stories. Advertisement - Continue Reading Below. More From Home.Joinsubscribers and get a daily digest of news, geek trivia, and our feature articles. Unbeknownst to most people, cable modems and other broadband modems have diagnostic and logging functions built in, just like routers.

While some people do occasionally peek at the control panel of their router, very few people ever look at their modems—or even realize they can do so. So why look at the diagnostic page and logs of your cable modem in the first place?

Or maybe your internet connectivity drops out intermittently and no amount of tinkering with your router has solved your problems. By accessing the tiny little web server hidden inside your modem and reading the diagnostic pages, you can learn a ton of things about your modem and connection like general status, signal strength, and event history via the system log.

We want to emphasize that last part. In order to not interfere with the common address pools that are doled out by residential routers such as X and Not all modems use the exact same address, but many do. There you can narrow your search down by brand and model number to find the address of your modem and any default login information you may need. Once you have access to the diagnostic panel, there are some basic things you want to look at: the modem status, signal strength, and the activity log.

While there may be additional pages to investigate like the general configuration of the modemthese settings are generally not user-editable. And even if they were, the settings are so arcane and ISP specific that they are of very little diagnostic use to most users. Everything on the general status page should look positive. The other very important thing to look at on the main status page is the system up time.

The up time should reflect your experience with the modem. If you reset the modem by power cycling it four days ago, then the up time should reflect four days and change worth of operation. In the screenshot above, you can see the general status page for our modem.

Everything looks great and the up time, although short, does reflect our interactions with the modem: after this new modem was provisioned a day ago we power cycled the device.There are few different things that can cause network problems for your Google Nest Wifi or Google Wifi devices. To restart your devices, follow these steps:. Learn more about what the lights mean on your Google Nest or Google Wifi devices.

You may need to move the point closer to your router or to another mesh point. You may need to enter a PPPoE account name and password before the modem allows the Nest Wifi router or a primary Wifi point to access the internet. Having trouble? Go to PPPoE issues during setup.

Spectrum Outage

Your ISP should be able to provide this information. If you are able to access the internet with at least one Wifi router or point, follow these steps to get your other devices back online.

Google Help. Privacy Policy Terms of Service Submit feedback. Send feedback on Help Center Community. Google Wifi Contact us. Common setup issues.

Wifi warranty and safety information Open Source Licenses. Due to recent current events, phone support is not available at this time. If you're currently experiencing security or safety issues that require immediate assistance, call your local emergency services or fire department.

You can find additional support options through our Help Center or seek the advice of our Product Experts through the Community Forum. We appreciate your patience and understanding during this time. To restart your devices, follow these steps: Disconnect power from all of your network devices, including your modem and any Google Nest Wifi or Google Wifi devices. This will confirm that the devices no longer have power. Reconnect power to your modem only.

Make sure all Ethernet cables are still secure. Reconnect power to any additional points or routers. Close and re-open the app you typically use to manage your Wifi devices Google Home app or Google Wifi app.To get the best WiFi coverage, place the WiFi router in a central location in your home.

Also, avoid placing the device in the basement, a desk drawer or other enclosed area, as this can affect your signal strength. Place the WiFi router away from household electronics like baby monitors, microwaves and wireless headsets. These can sometimes interfere with your signal.

Fix your Google Nest Wifi or Google Wifi network

Setting Up Spectrum WiFi. Make sure the modem is connected and activated before installing the router. Unplug the modem, and then plug it back in.

modem offline spectrum

Wait for the WiFi light on the front panel of the WiFi router to turn on. Connect one end of the Ethernet cable to the modem and the other end to the yellow internet port on the WiFi router.

Plug the power cord into the WiFi router, and then plug the other end into an electrical outlet. Open the WiFi connections on your device. Select your unique network name SSIDwhich you can find on the bottom of the router and on the enclosed stickers. If you see the name ending in "5G," the router is 5 GHz-capable. Connecting to the "5G" network may provide a better experience. Enter the password printed on the WiFi router. This password is also printed on the stickers included with the router.

Follow steps A-C to connect other devices.Thank you for taking the time to respond. Was this article helpful? For more information, see How can I troubleshoot my cable modem? Advanced remote support tools are used to fix issues on any of your devices. The service includes support for the following:. Thank You Thank you for taking the time to respond.

Rating Submitted Do you have a suggestion for improving this article? Characters Left : Submit Cancel. For more information about activating your cable modem or modem router, visit How do I activate my cable Internet service and cable modem or modem router?

Check the power levels of the cable line that connects to your cable modem or modem router. For more information about power level guidelines, visit How do I view the downstream and upstream power levels of my cable modem or modem router? Remove any splitters that might be located between your cable line and your cable modem or modem router. Splitters reduce the signal quality of the cable line. For information about how to view your firmware version, visit How do I view the firmware version of my cable modem or modem router?

Power cycle your network. Most connectivity issues between cable modems and modem routers are resolved by performing a power cycle. For information about power cycling your network, visit How do I power cycle my home network? Get information, documentation, videos and more for your specific product. Ask the Community. Need to Contact Support? See Support Options.

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